“Username length cannot exceed 15 characters“ error when sending new user to Cloud


When there’s an error message as bellow screenshot saying “Username length cannot exceed 15 characters“ on the top right corner when trying to send new user to the Cloud, it’s because when creating the user, the company name part of the username is populated automatically and therefore shouldn’t be typed in the field.



To fix it just click on the user details in Cielo, go to Edit and delete the @Companyname part of the username.



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