You can give a user the ability to perform Tier 1 support tasks internally via access to the CW Manager app in his or her Cloud Workspace desktop.
This CW Manager Icon will appear on the users desktop if any of the Self Manage options are selected.
To access and enable Self Manage options in Cielo, go to Users section. Select the user and click on the settings icon as below:
Enable the selected options and hit Save:
Self Manage options explained: